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Help & Questions

 

This page is subject to change without notice.

 

Shipping:

We use USPS for our shipping.  You will have an option of shipping methods at checkout.  We ship to USA and some countries.  Please confirm with us if we ship to your country.

 

Returns:

We do not accept returns at this time.  Donated items are sold “as is”.  We inspect and verify donated items.  We do our best to describe the item and the condition on the listing. 

 

How to Donate Items:

Please contact us if you have items to donate.  Please describe what items you will donate and if you have documentation for them.  

 

I want to donate, but I don't want to buy anything.: 

You can donate directly to the animal rescue fund via paypal.  Scroll to bottom and you will see a "donate button".

 

New Accounts: I created an account and nothing happened. I can't log in.

We have to approve a new created account first.  We do this to prevent spam, scammers, and troublemakers.  This ensures our website's safety and allows You a pleasant experience.  Once your account is approved, we will send you an email saying it is alright to log in.

 

How long does it take for my order to arrive?

It depends on the post office of the country we are shipping to.  When your order is shipped, we will send you an email and tracking number, so you can check the status of the delivery.

 

 

 

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